Support
SUPPORT

What certifications do your hearing aids have?

Austar hearing aids are fully certified with CE1639, ISO13485, and FDA approval. This ensures compliance with international health and safety standards.

You are manufacturer or trading company?

We are manufacturer, our price will be very competitive and we are flexible. Also we have great sales team providing professional service.

we can easily scale up production to meet larger orders. Our facilities and team are equipped to handle high-volume orders efficiently.

How do you ensure the quality of your hearing aids?

We follow a strict quality control process, including multiple inspections during production and comprehensive testing for performance, sound quality, and durability.

Can you customize hearing aids with our branding or logo? OEM/ODM

Yes, we offer OEM and private label options, so you can sell hearing aids under your brand with custom logos and packaging.

We have 2 factories with 6 specialized R&D teams focusing on design, engineering and processing, as well as listening solutions, so definitely we can provide OEM and ODM services.

Do you have to sign a confidentiality agreement?

CE Listening pays high attention to intellectual property of both parties, so we will sign a confidentiality agreement to protect our intellectual property. For your ODM/new items, we promise you that we will never show it in public or show it to other clients.


About Payments:

Bank transfer, Western Union, Paypal, MoneyGram, Trade Insurance (Credit card, E-checking, T/T)

About Shipment Way, What are your shipping options for international orders?

We offer air freight and sea freight shipping, with tracking available for all orders.
By sea to your nearest port
By air to your nearest airport
By express (DHL,UPS,FEDEX,TNT,EMS)to your door.

How to order Austar Hearing Aids?

1. Please send us your inquiry on our website (www.austar-hearing.net), or directly contact us via email (austar@austar-hearing.com), WeChat or skype.

2. We will reply you the details.

3. after we made agreement, you send us payment, we will arrange production.

4. usually for sample, it may need 7 working days, when order over 1000pcs, we need 14 working days. (depend on whether we have stock).

5. we will arrange delivery for you and provide you the tracking number.

6. order finished, after-sale service and further cooperation.